Rochester Roofers www.rochesterroofers.org is an informational guide and blog to assist consumers in making sound roofing decisions. Common questions about roofing and materials can be asked and answered by selected Rochester roofing contractors and roofing suppliers.

We have created a stable of trusted and respected roofers and roofing contractors in the Rochester NY area that have proven to be reliable and honest.

We do our best to match your roofing requirements to the best available roofing contractor for our free quoting service. Occasionally every contractor has an issue with a customer, it is how the issue is handled and resolved that matters.

All the Rochester Roofing Contractors we call upon for quotes have demonstrated that they have resolved any issues with job performance to the liking of customers they have contracted.

Our Assessment on Review Sites and why we don’t give heavy weight to them

Many review sites can be deceiving and do not reveal a true picture.

 

Attorney General Eric T. Schneiderman today announced that 19 companies had agreed to cease their practice of writing fake online reviews for businesses and to pay more than $350,000 in penalties. “Operation Clean Turf,” a year-long undercover investigation into the reputation management industry, the manipulation of consumer-review websites, and the practice of astroturfing, found that companies had flooded the Internet with fake consumer reviews on websites such as Yelp, Google Local, and CitySearch. In the course of the investigation, the Attorney General’s office found that many of these companies used techniques to hide their identities, such as creating fake online profiles on consumer review websites and paying freelance writers from as far away as the Philippines, Bangladesh and Eastern Europe for $1 to $10 per review. By producing fake reviews, these companies violated multiple state laws against false advertising and engaged in illegal and deceptive business practices.

What organizations do we have confidence in?

The only organization we have confidence in getting a reliable picture of the conduct for a contractor is the Better Business Bureau.  Remember, nearly every business gets a complaint now and then; it’s a rare event when a business doesn’t. How a complaint is handled is what matters. We give heavy weight to issues that are handled in a timely and satisfactory manner to everyone’s satisfaction.